Data Protection

33 db Privacy Policy

Your personal data is our most valued asset. Here you'll find a clear and transparent overview of what information we collect, why we collect it, and how we keep it safe.

Last Updated: 1 January 2026
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Why is your data safe with us?

Every piece of your data at 33 db is protected with the highest level of security. See our six core commitments.

Strong Encryption

We use 256-bit SSL/TLS encryption. Your login credentials, payment data, and personal details are fully protected at all times.

Data Not for Sale

Your personal data is never sold to third parties. We do not share your data for marketing or advertising purposes.

Your Controls

You can view, update, or request deletion of your information at any time. You have full control over your data.

Secure Payments

All financial transactions are secured in accordance with PCI DSS standards. Your bank or mobile banking details are never stored on our servers.

Limited Retention Period

Your data is retained only for as long as necessary. Once an account is closed, your information is deleted after a specified period.

Transparent Policy

We have written our privacy policy in plain, clear language so you can easily understand exactly what we do with your data.

1. What Information We Collect

33 db's Privacy Policy means we only collect the information genuinely needed to provide our services. We don't ask for anything beyond that.

Information Collected at Registration

  • Full Name, Date of Birth & Gender
  • Email address and mobile number
  • Residential address and country
  • Preferred Currency & Language

Information collected during KYC verification

  • Copy of National ID or Passport
  • Utility bill or bank statement (proof of address)
  • Selfie or live photo (if required)

Automatically Collected Data

  • IP address and device information
  • Browser Type & Operating System
  • Time spent on site and pages visited
  • Transaction History & Gaming Activity

Payment Information

Data TypeCollectedStored
BKash / Nagad numberYesIn encrypted form
Bank Account NumberYesIn encrypted form
Card Number (Full)NoNot stored
USDT wallet addressYesFor transactions
Transaction Amount & DateYesWhen required by regulators

We never store your full card number or bank PIN. All payment processing is handled entirely through secure third-party payment gateways.

2. How We Use Your Information

33 db Your data is used strictly for specific, legitimate purposes. We will never misuse your information without your consent.

  • Account Management: Creating and maintaining your profile.
  • Identity Verification (KYC): To meet regulatory obligations.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer Support: To address your complaints and queries.
  • Security: To prevent fraud and illegal activity.
  • Legal Obligations: To comply with applicable laws and regulatory guidelines.
  • Service Enhancement: Analytics to improve your experience.
  • Personalised Offers: To send you relevant promotions based on your preferences.

If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time through your account settings.

3. Data Sharing Policy

33 db Your personal information is never sold. However, in certain limited circumstances, we may need to share information with our trusted partners.

Data RecipientsPurposeSecurity
Payment ProviderTransaction ProcessingNDA & Encryption
KYC Verification ProvidersIdentity VerificationControlled Access
Law Enforcement AgenciesCompliance with Legal OrdersOnly necessary data
Cloud Service ProviderData HostingEncrypted Storage
Cybersecurity TeamFraud PreventionStrict Confidentiality Agreements

We ensure that all our partners adhere to the same privacy standards. No partner may use your information independently.

Important: We do not sell or rent your information to any advertisers or data brokers.

4. Cookies & Tracking Technologies

33 db's website uses cookies to enhance your experience. Cookies are small text files stored in your browser that help the site recognize you.

Cookie TypePurposeValidity
Essential Login sessions, security tokens, core functionality Deleted at end of session
Analytics Site usage statistics and page visit tracking 12 Months
Functional Saves language preferences and theme settings 6 Months

Cookie Controls

You can disable cookies at any time through your browser settings. However, disabling essential cookies may limit certain site functionality. We do not use any harmful or unauthorized tracking scripts.

5. Data Protection Measures

Your Privacy Protection 33 db Multiple layers of technical and organizational security measures are in place.

Technical Safeguards

  • SSL/TLS Encryption: All data transfers are encrypted.
  • Database Encryption: Sensitive data is stored in encrypted form.
  • Two-factor authentication (2FA): An extra layer of security for your account.
  • Firewall & DDoS Protection: Protection against cyber attacks.
  • Secure Data Centers: ISO 27001 certified infrastructure.

Organizational Safeguards

  • Only authorized personnel have access to your information.
  • All staff receive regular data protection training.
  • In the event of a security breach, all relevant parties will be notified within 72 hours.

Your password is known only to you — no member of our staff will ever ask for it or has any ability to access it.

6. Your Rights

33 db's privacy policy grants you certain important rights over your personal data. We are committed to upholding those rights.

Right of Access

You may request a complete copy of the data we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data under certain conditions.

Right to Restrict Processing

In certain cases, you may request that the processing of your data be restricted.

Data Portability

The right to receive your data in a structured, portable format.

Right to Object

You can object to the use of your data for marketing or profiling.

To exercise these rights Help Center Contact us or support@33db.wine. We will respond within 30 days.

7. Data Retention

We retain your information only for as long as necessary. Retention periods are determined by legal requirements and legitimate business needs.

Data TypeRetention PeriodReason
Account Information5 years after account closureLegal Obligations
Transaction Records7 YearsFinancial Regulatory Requirements
KYC Documents5 years after account closureAML Compliance
Gaming Logs2 yearsDispute Resolution
Support Conversations3 YearsService Improvement
Marketing PreferencesUntil subscription is cancelledYour Preferences

Once the retention period expires, data is securely deleted or anonymized.

8. Protection of Minors

33 db Strictly not for anyone under 18. We do not knowingly collect or store any information from minors.

  • Age verification is carried out at the time of registration.
  • Age is verified as part of the KYC process.
  • Any account identified as belonging to a minor will be closed immediately.
  • Any data collected relating to minors will be permanently deleted.

If you suspect that your child or someone you know has registered an account as a minor, please contact us immediately support@33db.wineto get in touch.

9. Changes to the Privacy Policy

We may occasionally update this Privacy Policy policy. If changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

  • For significant changes, we will notify you via email or an on-site notification.
  • Continued use of the site after any changes constitutes acceptance of the updated policy.
  • If you do not agree to the updated policy, you may request to close your account.
  • Previous versions are available upon request.

We recommend visiting this page regularly to stay informed about the latest updates.

10. Contact Us

For any privacy-related questions, complaints, or requests, please get in touch with us. Our dedicated data protection team is always ready to assist you.

Email

Support@33db.wine

Live Chat

24/7 Support Available

Response Time

Typically within 24–48 hours

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Start your journey on 33 db today with your data fully protected. Welcome to the platform trusted by millions of players.

18+ only. Please gamble responsibly.

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